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Overview of 3CX

A communication system that achieves multiple functions

3CX was founded in 2005 with the aim of utilizing SIP open standards and WebRTC technology to develop into a complete unified communication platform, providing customers with simple, flexible, and affordable call, video, and real-time chat solutions. Today, it is a global leader in commercial communication and the preferred provider for well-known brands such as Air France, NHS, Best Western, and Pepsi.

  • The price of 3CX is reasonable, and enterprises can expand their functions according to their business needs. Unlike traditional enterprise communications, 3CX offers low-cost annual fees based on system scale, eliminating the need to pay high communication fees for each employee number. Users can select versions on demand and achieve simple management through automatic upgrades and backups.
  • 3CX integrates multiple functions such as instant chat, SMS, phone, video, etc. Customers can call or initiate chats with you through the official website to achieve real-time consultation. You can also integrate CRM to import potential customers into CRM for tracking and management, and use SMS to send reminders to customers.
  • 3CX has powerful cross platform performance, allowing you to manage business communication and schedule video conferences through web, desktop, and mobile applications. It supports desktop, file sharing, interactive whiteboards, surveys, and enhances discussion interaction. At the same time, you can freely deploy 3CX to the cloud or manage it locally, or entrust it to 3CX for hosting.
3CX PWA message reminder

The full name of PWA is Progressive Web App, which means "progressive web application". It has become a very popular form of application nowadays, with a user experience similar to that of a standalone application used in daily life. This application mode is based on web browser access and will not be installed separately on the desktop.

Characteristics of 3CX

Choose the 3CX solution and you will reap rewards

Supports iOS and Android mobile devices

3CX has strong cross platform adaptability, which can be used not only through web and computer platforms, but also equipped with iOS and Android applications, allowing your team to stay in touch anytime and anywhere. You can respond to colleagues or customers' phone calls, messages, videos or real-time chat messages from anywhere, any client or mobile phone

3CX video conference

You can get secure and free enterprise level video conferences, where invitees can join the meeting directly from their browser without downloading any applications, creating accounts, or providing detailed information. Screen and document sharing is easy, and remote operation and interactive whiteboards are supported, perfectly fitting remote collaboration scenarios

3CX Call Center

3CX provides a fully functional call center solution that integrates real-time chat, phone calls, videos, and text messages, elevating your call center to a complete contact center solution. Employees can receive calls, messages, and chats from anywhere to quickly respond to customer needs. This feature offers a free one-year trial

Synchronize with office365&Teams

By integrating Office365 and Microsoft Teams, users can seamlessly work across two applications with synchronized contacts, achieving automatic calendar status updates. 3CX takes the Teams user experience to a new level through call queues, advanced reports, real-time website chats, Facebook message integration, and other features

Free real-time chat tool

You don't need to pay separately for each user, send a link to invite customers for discussion, embed chat tools on the official website, and when visitors browse your website, employees can receive timely chat, voice or video inquiries from visitors through 3CX, converting new visitors into potential customers for CRM and achieving timely tracking of customer leads

Up to 80% cost reduction

Through the 3CX unified system, your team can work efficiently and respond to customers from anywhere without additional fees. You can have multifunctional components such as web conferencing, mobile applications, real-time chat, business SMS, and Facebook integration. At the same time, you can freely choose your own SIP relay, endpoint, and operating system

Advantages of 3CX

Why choose 3CX Unified Communications

Specially designed for remote collaboration

3CX provides web version, computer client, and mobile version. Teams and customers can choose any way to join online chat, phone discussions, and video conferences. Visitors do not need to register, and one click transfer enables correct call response, improving customer experience and simplifying workflow

Save communication and travel costs

3CX is reasonably priced and charges low annual costs based on system scale. You no longer need to pay high monthly fees for each employee number. You can also freely choose your own SIP relay and connect to your existing IP phone, independently control the number, and reduce the cost of calls

Integrate multifunctional free components

3CX integrates phone, real-time chat, SMS, and video conferencing, allowing you to achieve multi-dimensional interaction without switching applications. At the same time, the 3CX system can be synchronized with Office 365 and Microsoft Teams systems to synchronize contacts and achieve seamless cross application work

Provide a permanent free trial version

To meet the communication needs of small businesses, 3CX has launched a permanently free startup version, which can be easily deployed by small teams of up to 10 people. For medium and large enterprises with more complex communication needs, 3CX provides a more powerful professional version, which can be obtained at a low annual fee

Embrace more efficient and cost-effective IT management methods

Flow path

Assist you in achieving maximum business value

Requirement analysis

Negotiate with clients and evaluate enterprise needs, determine service content and processes

Formulate a scheme

Conduct systematic analysis of customer needs and develop personalized solutions

Signing A Contract

Determine the final plan and quotation, agree on the payment method, and customize the contract

Provide services

Carry out service content according to the agreed plan and promptly receive user feedback

Speciality

Microsoft signs contract with ISV service provider

In 2019, Dongmei Tong signed a contract to become a Microsoft ISV service provider, providing cloud services and Teams communication solutions to customers. Blue Quick is equipped with Microsoft certified professional engineers to quickly respond to customers while focusing on technical challenges. Through continuous polishing of professional technology and business processes, it has gained recognition from customers in various cities and established long-term good cooperative relationships.