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Overview

Planning enterprise voice solutions

Compared to traditional PBX telephone systems, Microsoft Teams enables digital PBX functionality to be accessed in the cloud, without the need for expensive equipment for telephone systems, and can handle all internal and external calls for your organization. In the specific implementation stage, enterprises can choose different configuration methods according to their own situation, achieve more flexible Unified Communications services, the following content will help you gain a preliminary understanding of the Teams enterprise voice solution. If you need professional guidance, Welcome to Contact Blue Quick for consultation。

The telephone system is the simplest solution, and as your PSTN operator, Microsoft can provide dedicated branch exchange (PBX) functionality as well as call to the public switched telephone network (PSTN) functionality.

If the following are all your requirements, the telephone system is the most suitable enterprise voice solution for you:

  • The call function only needs to be used locally in your area

  • No need to retain the current PSTN operator

  • You wish to use Microsoft hosted PSTN access permissions

If your phone system needs to support cross regional deployment and has different deployment requirements for different geographic locations, Microsoft supports a combination solution:

  • Telephone system package

  • Connection between telephone system operators and their own PSTN operators

  • The telephone system directly routes and contacts its own PSTN operator

  • Connect the telephone system with the calling telephone system, telephone system operators, or directly combine with routing for use

The specific deployment depends on your actual needs, but regardless of the final implementation plan, we are committed to creating a fast, convenient, and suitable communication solution for every member.

Teams supports multilingual team collaboration

As an integrated IT service provider, Blue Quick often needs to deal with partners from different languages. Do you also have a need for multilingual communication? The built-in chat translation feature in Microsoft Teams can solve this problem. Teams supports up to 60 languages and is not only an effective tool for mixed work scenarios, but also an ideal collaboration tool for multilingual teams.

Function

Digitalization of enterprise voice, reducing costs and increasing efficiency

Automatic assistant and call queue

The automatic assistant allows you to set menu options to route calls based on caller input, without relying on manual processing of incoming calls, where the call queue is waiting for the caller. The use of automated assistants and call queues can easily route callers to the appropriate personnel or departments within the organization

Cloud voice mail

Cloud voice mail includes voice mail transcription, which is enabled by default for all users in the organization. Your business needs may require you to disable voice mail transcription for specific users or for the entire organization. Cloud voice mail automatically sets Teams pre configuration for users

Invoke ID

Microsoft 365 provides default caller ID in the telephone system, and all outbound calls use the assigned phone number as the call. The call recipient can quickly identify the caller and decide whether to accept or reject the call. You can change or block the caller ID for the user

Telephone system package

Microsoft's all cloud voice solution for Teams users provides the simplest option to connect your phone system to the PSTN. Microsoft acts as your PSTN carrier, without the need to deploy or maintain on premises deployment. This option requires an uninterrupted connection to Microsoft 365

Operator Connection

The telephone system is connected to its own PSTN operator using wired connections, and the operator connection uses PSTN (and pstN) to connect to the Teams telephone system. If the existing operator participates in the Microsoft Operator Connection Program, they can manage the introduction of PSTN calls into Teams

Direct routing connection

Connect the telephone system to the telephone network using direct routing, connect Microsoft supported SBC to the telephone system without the need for other local software, and almost any telephone operator can be used with the telephone system, requiring uninterrupted connection with Microsoft 365

Configuration

Teams enables everyone to have convenient calls

Telephone digital management

Microsoft has two types of numbers: subscriber numbers (which can be assigned to internal users) and service numbers (paid or free numbers). Service numbers have a higher concurrent call capacity than subscriber numbers and can be assigned for service use, such as audio conferencing, auto attendant, or call queue

Call routing and dialing plan

For call planning, the majority of call routing is handled by the Microsoft call planning infrastructure; For operator connections, most call routing is managed by the operator; For direct routing, call routing must be configured by specifying voice routing and assigning voice routing policies to users

Manage emergency calls

The specific way of managing emergency calls depends on the implementation of PSTN connection, for example, for call planning and operator connection, emergency calls will be automatically enabled for each user; For direct routing, the Teams emergency call routing policy must be used to define call policies for users

location-based routing

Location based direct routing allows for the restriction of users' toll bypass based on policies and their geographic location during inbound or outbound PSTN calls. If a toll bypass is restricted at a certain location, each IP subnet and PSTN gateway at that location will be associated with a network site

Embrace more efficient and cost-effective IT management methods

Flow path

Assist you in achieving maximum business value

Requirement analysis

Negotiate with clients and evaluate enterprise needs, determine service content and processes

Formulate a scheme

Conduct systematic analysis of customer needs and develop personalized solutions

Sign a contract

Determine the final plan and quotation, agree on the payment method, and customize the contract

Provide services

Carry out service content according to the agreed plan and promptly receive user feedback

Speciality

Microsoft signs contract with ISV service provider

In 2019, EMEIC signed a contract to become a Microsoft ISV service provider, providing cloud services and Teams communication solutions to customers. Blue Quick is equipped with Microsoft certified professional engineers to quickly respond to customers while focusing on technical challenges. Through continuous polishing of professional technology and business processes, it has gained recognition from customers in various cities and established long-term good cooperative relationships.